HealthCare.gov Programmed with a Queue – That’s Right, It’s a Website with a Line

HealthCare.gov Programmed with a Queue – That’s Right, It’s a Website with a Line

I thought I’d seen exactly how bad the government was online when I went to IRS.gov and saw this:

But I underestimated the government’s ability to do online services poorly, because now they’re actually bragging about how you can wait in line at Healthcare.gov:

“The other important development that’s gotten a little bit less attention is they have also put in place a queuing system so that if there are more than 50,000 people trying to use the website, individuals can choose to receive an email from CMS when the traffic on the website has been reduced, and that email will basically give them a link, and if you click on the link you can jump to the front of the line to access the website.

“So that would be a way for us to better manage the flow of traffic to the website. It also will significantly enhance the consumer experience on the website,” Earnest said.

You know you’re doing online wrong when your significant enhancement is a digital “Please take a number” email.

fail

Duane Lester

Duane Lester is co-founder of All American Blogger, and the primary writer. Following graduation, Duane entered the United States Navy as a journalist. He spent five years touring the world, reporting on local news and sports. Following his enlistment, Duane spent almost 10 years working with adjudicated youth in residential treatment environments. Duane discovered politics after September 11. He credits Erich "Mancow" Muller for opening his eyes to his conservative beliefs. Since then, Duane has devoured books and literature on politics, reading everything he can from Adam Smith to Larry Elder to Thomas Sowell. He refers to his style of politics as "conserva-tarian", a mixture of conservative and libertarian beliefs.

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